It’s a hypercompetitive market place and the secret to top-performing hotels remaining at the height of their game is the implementation of a next-generation PMS. A PMS or Property Management System allows hoteliers like you to do what they do best: create superior guest experiences and deliver desired results for your business.
Only with the help of a state-of-the-art next-generation PMS, can you expect to achieve the se objectives. An efficient property management software is adept at managing your hotel’s core functions like – check-in process, inventory management, housekeeping assignment, accounting, etc with extreme levels of effectiveness and finesse.
Using on-site PMS platforms or manual methods to keep tabs on guest’s habits is a cumbersome way to manage your guest data. Amore modern and cloud-based property management software keeps you and your staff updated about all the important guest information – frequency of stays at your hotel, services they use, duration of their stay etc. Armed with this information, your hotel is poised to tailor-make offers for every guest on their next stay. As a hotelier, your only goal should be to create lasting memories and relationships with your guests.
Imagine this, every guest that checks into your hotel – your sales manager at the front desk is desperately trying to upsell or cross-sell other services to him or perhaps even forgets to do so. Chances are that the guest, already tired from his journey will impatiently turn down the offer or he won’t ask for other services. The end result being your hotel losing out on a revenue opportunity.
Nodal Direct is a SaaS platform, offering the best CMS and PMS forhotel websites and travel companies. It is a one stop solution that lets property owners and travel businesses maximize their direct online bookings and revenue generation.
Working with Nodal PMS will not only assist with upselling and cross-selling of services but moreover, this becomes an automated process. Automated suggestions are built directly into the PMS which analyses your guest patterns and sends out suggestions accordingly. This could include room upgrades, early check-in/late check-out, spa offers etc. Working with a modern property management software will present your hotels’ offers to guests via email before arrival or at the time of check-in. All in all, there’s much that you stand to gain when you have Nodal PMS doing all the hard work for you.
How often do you avoid purchasing a product or utilizing a service after one bad experience? Quite often you would say and moreover you wouldn’t recommend that product or service to your friends or family. The same customer behavior is expected at hotels. One negative experience in terms of service & you is sure to lose the guest and any referral business he may have given. Clearly, exceptional service is the key to growing your revenues.
To ensure this you have to create a hassle-free service experience with the help of Nodal PMS. An adept property management software will equip your staff with data of every guest who checks-in.
Using Nodal PMS, the best hotel management software, at your hotel will not only serve the purpose of stream lining your operations but it will also give you a highly personalized approach to your guests. After all, the hospitality industry is all about achieving excellence in service to keep your guests coming back for more.