Finner PMS Helps Hotels Continuously Elevate the Overall Experience
Hotels and resort properties need technology solutions that help them ensure their guests want to stay on the property and enjoy the personalized experiences they can create. Tools like updated property management systems for hotels allow staff to do their jobs more efficiently and focus more on guest service.
Hotels must make every effort to provide zero disappointment to guests if they want to rise above their competitors. One negative guest comment out of one hundred exceptional experiences can directly impact reputation and revenue. Hotels and resorts are arming themselves with innovative hotel system management features to enable their staff members to provide the highest level of guest service possible, and therefore, the best guest experiences. These organizations are focusing on updating their hotel property management systems (PMS) – a simple step that will give them a distinct advantage over their competition.
A hotel property management system (PMS) is software that facilitates a hotel’s reservation management and administrative tasks.
A hotel property management system (PMS) is a set of solutions that hoteliers use to manage their day-to-day hotel operations activities such as reservations, front desk, housekeeping, maintenance, billing, invoicing, analytics, and reporting.
Both hotel guests and hotel staff are experiencing the benefits of these modern property management features. Through an updated, fully integrated hotel PMS, staff members will find their jobs more enjoyable, they will provide better service, and they will see increased revenue and return guests.
The number one benefit of using a PMS is saving time. One of the biggest problems hoteliers face is being time-poor. With a PMS, you’ll reduce time spent on admin, increase the time available for backlogged tasks, and most importantly, free up time for yourself.
A hotel property management system (PMS) is the center of hotel operations. It bridges many of the other technology systems that a hotel has in place to facilitate exceptional service levels and create personalized experiences for guests.
Effective hotel PMSs are intuitive and coordinate hotel reservations (room reservations) and hotel room availability, amenity and activity bookings, housekeeping and maintenance, retail point of sale (POS) and food and beverage point of sale (F&B POS), secure payment options, inventory and procurement, guest service through a single view of each guest along with their preferences and history, and all reporting for each of these areas.
A fully integrated PMS provides a 360-degree of a hotel’s entire enterprise and allows hotel management to monitor rates and inventory, and facilitate guest check-in and checkout (including self-check-in kiosks) as well as the distribution of mobile keys (or digital keys). They are flexible enough to operate on any business operating system and scalable enough to grow with the hotel property.
With features like allowing guests to book all activities in advance or at their leisure through an online booking engine integrated with the PMS and other property modules (golf, spa, dinner reservations, or other services), properties need fewer staff, and guests have a convenient, flexible way to interact with the hotel.
Guests are automatically notified with a confirmation email that includes a single itinerary that they and the hotel staff can access. Options like advanced guest activity booking not only help hotels monitor staffing needs, they help the property manage scheduling and inventory more efficiently.
It is great to have a PMS that is loaded with features. And if you are looking for the best PMS for small and medium hotels, connect with Finner PMS today!